About MyKuya
Account
MyKuya Partners
- Can I request for the same partner that I got matched with previously?
- Is there any continuing education offered to your partners to ensure they learn/ develop their skills over time?
- Why is there no period where the partner is supervised to ensure they are consistently performing the service to the requirements set by the platform?
- Is there a feedback loop for us to rate the partners and their performance on the task, so that they would be aware of customer concerns as well?
Job Requests
- How do I place a request?
- What if the service took less or more time than I put in my request?
- How do I cancel my job request?
- How do I modify the job details?
- How many bookings can I make at the same time?
- What are the limits for what a MyKuya Partner can do and provide during a task?
Job Issues
- I need the partner to shoulder the cost first, but I got matched with a partner who does not have sufficient funds to do so. What do I do?
- The partner ended the job early but the task is unfinished.
- The partner did not actually show up to the location.
- The items got lost, can I get compensated for it?
- What if there are delays that happened after the job started?
- There are missing products from my order.
Payments
- I need the partner to shoulder first the expenses for my request, can I do the reimbursement via credit/ debit card?
- I want to remove my card.
- Is it safe to add my credit card?
- What type of payment methods do you accept?
- How do I make the payment?
- Which transportation costs am I supposed to shoulder?