"Hi MyKommunity, Greetings from Support. Thank you for providing a Kuya this job opportunity. You may settle your balance by accessing this [payment link]. Please send the proof of payment via our in-app chat support."
- MyKuya
A Negative Balance is a rare instance where your linked bank account is unable to honor our transaction request due to insufficient funds, unsupported payment method, etc. or declines the charge due to a block or security fraud. Receiving an SMS for a payment link from us means you have incurred a Negative Balance from your previous booking and is pending settlement.
Incurring a Negative Balance may also cause problems with extensions for active bookings but can be fixed with a quick solution.
See related Technical Issue.
Settling Payment Links
Payment links are alternative payment gateways that are custom-created by our Support team to help you settle the unpaid service fee or missed extension or both. Once issued, you will have 7 days to settle the amount, while failure to do so could result into a deactivation of your account.
- Check your inbox if you have received a payment link from MyKuya
- Tap the link and settle the amount within 7 days using the available modes of payment
- Send a screenshot via the in-app chat Support for clearance
💡 For your security, check that these links are coming from "MyKuya" as the registered sender.
