Our commitment to enabling unemployed and underemployed Filipinos is more important now than ever. By using MyKuya app, you help us move further in this direction
We have prepared a set of guidelines to help users navigate the app and experience an environment where anyone can come and collaborate. We bring together quality oriented people who provide their time and services to help you with your tasks- our Personnel- our Ates and Kuyas.
Building our Community
We invite you to use of the app whenever you need help and to provide feedback on our personnels' performance, to report or request for app improvements, etc. This creates a beneficial loop that opens up more opportunities for our personnel and in turn provide value to you as a customer.
For help outside our Help Center topics, you can always reach out to our Customer Delight team, available everyday from 9 am to 6 pm.
A Community with Respect
Just as we continue to train and provide learning opportunities for our personnel for improvement, we expect patience, understanding and respect when communicating back to our personnel.
When using the app, you are paying for another person's time and energy. Fraudulent and disruptive client behavior (including excessive cancellations, etc.) may cause challenges to everyone.
At the same time, we have also prepared guidelines to protect you against inappropriate personnel behavior.
See Reporting Abuse
We discourage booking through our personnel directly as we won't be able to help you in case of any challenge. At the same time, this takes away opportunities from other personnel. We promote communication through the app so you won't have to worry about these.