Our commitment to enabling unemployed and underemployed Filipinos is more important now than ever.. And we'd like you to become a part of it.
We have prepared a set of guidelines to help users navigate the app and experience an environment where anyone can come and collaborate. We call the people who provide their time and services to help you with your tasks our Partners, our Ates and Kuyas.
We invite you to use of the app whenever you need help in a pinch and to provide feedback on our partners' performance, to report or request for app improvements, etc. This creates a beneficial loop that opens up more opportunities for our partners and in turn provide value to you as a customer.
For help outside our Help Center topics, you can always reach out to our Chat Support team, available everyday from 9 am to 6 pm.
A Kommunity with Respect
Just as we continue to train and provide learning opportunities for our partners for improvement, we expect patience, understanding and respect when communicating back to our partners. Expressions that diminish or undervalue another person is not allowed in our space.
When using the app, remember that you are requesting another person's time and energy. Fraudulent and disruptive client behavior (including excessive cancellations, etc.) may be cause for immediate and/or permanent deactivation,
At the same time, we have also prepared guidelines to protect you against inappropriate partner behavior.
See Reporting Abuse
We discourage booking through our partners directly as we won't be able to help you when something goes wrong. At the same time, this takes away opportunities from other partners. We promote the use of the app so you won't have to worry about these.