We've heard your feedback and are now reaccepting pre-scheduled bookings for select services!
Access our schedule form here: https://kuya.to/mykuyabookingform
I'm ready to book!
Almost there! Some things to consider:
- All Advanced Bookings have a cut-off time of 4 PM every day (except special non-working holidays.)
- Cancellation policy
- All cancellations must be notified to us via email or chat prior to receiving an SMS/email/chat booking confirmation from hello@mykuya.com, MyKuya Facebook Page or your dedicated in-app chat support.
- Cancellations notified prior to receiving a booking confirmation will be free of charge.
- Cancellations post-receiving a booking confirmation will incur a non-refundable cancellation fee of 50% service charge, deductible from customer's MyKoins.
- If the cancellation notice was made during an active task (or when the partner has started the job) it will be treated as a completed booking and you will incur 100% of the fee. Multiple cancellations may result to a deactivation of your account(s).
- All cancellations must be notified to us via email or chat prior to receiving an SMS/email/chat booking confirmation from hello@mykuya.com, MyKuya Facebook Page or your dedicated in-app chat support.
-
Payment method
- For advanced bookings, a MyKoins top-up amounting to 1.5x the initial job cost is needed. Insufficient MyKoins will result to non-processing of request.